Hospitality manager
Run the daily operations of hospitality business to meet customer expectations and health and safety regulations.
What does a hospitality manager do?
Duties and tasks
- Create and manage operational budget and all accounts payable and receivable, including payroll
- Hire, train and create employee work schedules as well as maintenance staff and supervise their performance
- Maintain stock or store room supplies, taking inventory and ordering supplies and services as needed
- Plan and oversee the daily running of the facility, ensuring that appropriate staff are scheduled and ensuring everything is prepared for operations
- Provide exemplary customer service to all customers and guests, getting feedback from customers and handling all complaints to guarantee customer satisfaction
- Understand applicable health and safety regulations and ensure that all employees adhere to the same standards
Professional bodies
Related jobs
- Hotel or motel manager
- Market researcher
- Marketing officer
- Retail buyer
- Sales representative
- Shop manager
- Store Manager
Discover related courses
Undergraduate SCU-BTM-DEG
Postgraduate GRF-THM-MAS
Postgraduate ECU-IHM-MAS
Step up your career with these resources
![](/-/media/blog/2024/05-may/humans-of-open-universities-australia.jpg?rev=f4002d046c3342abbcfdc11a06345d2f&extension=webp)
Humans of Open Universities Australia: Meet our Content Lead, Cat
A ‘braided river’ career path, a crystal ball moment from Bill Gates, and a heartfelt letter with complete disregard for the third wall—here's Cat.
![](/-/media/blog/2024/02-february/salary-negotiation.jpg?rev=cf046ef23d334d0fb2031a0cbf59cc51&extension=webp)
How to negotiate a higher salary
Not sure what to say when negotiating your salary? Follow these tips from career strategist Kelly Magowan next time you need to make your case with an employer.
![](/-/media/blog/2023/01-january/is-project-manager-a-good-career.jpg?rev=ee88d176027f466f9433f67ac982b57c&extension=webp)
Is a career in project management right for you?
Do you get a kick out of thinking big and getting things done? You could make a great project manager.
![](/-/media/blog/2022/11-november/are-microcredentials-worth-it.jpg?rev=23d94821233e43819ff0475d53c1ac91&extension=webp)
Are microcredentials worth it?
You can study a microcredential in just about any industry, from healthcare and education to business and marketing. Here’s why these skills-based short courses are worth your time.
We're here to guide you there
Our student advisors can assist you with enrolment, help you plan your studies, and answer questions about how studying through Open Universities Australia can get you from where you are today, to where you want to be tomorrow.