Accessibility statement

Our commitment

We aim to:

• Write, design, and code our website so that anyone can use it.
• Provide study information that’s easy to understand.
• Offer an enrolment process that’s easy to navigate.

This statement applies to all pages and information on our website at open.edu.au. Other online resources that we link to may have accessibility limitations:

University websites

When you study online at university, your uni is responsible for accessibility. This means that learning management systems (LMS), portals, and study materials are beyond the scope of this statement.

Third-party applications

In some areas of our website, we use software applications that we don’t own. These might include messaging apps, calendars, and video players. While we try to use third-party apps that share our commitment to accessibility, their functionality is outside of our control.

Continuous improvement

We’re working towards the standard at level AA of the Web Content Accessibility Guidelines (WCAG) 2.2, but we’re also realistic. We work on changes systematically, often in small but important increments. Sometimes you won’t notice, but rest assured, we’re making improvements daily.

Accessibility questions and feedback

If you find anything on our website difficult to use, please reach out to let us know. We welcome all constructive feedback. We'll send it to our technical teams for careful consideration. Because we aim to deliver fair outcomes for everyone, we prioritise accessibility complaints.

Contact us

For all accessibility issues and feedback, you can contact us via email or post.

Email: feedback@open.edu.au

Make sure you include the following details in your message:

• Your name.
• Your contact details so that we can reply to you.
• Your OUA student ID, if you have one.
• A summary of the accessibility problem or your ideas for improvement.
• Extra information that might help us understand your experience. For example, screenshots or recordings.

The fine print

We welcome feedback about your accessibility experience and Open Universities Australia.

If your feedback is not about our website or how we’ve managed your enrolment, we’ll forward it to the relevant people. For example, if you contact us about an accessibility problem with your LMS, we’ll forward it to your university.

If you’re a third-party advocate acting on behalf of a current or former student enrolled through OUA, we ask that you include third-party authority authorisation describing how you represent the student.

This statement was last updated on 4 October 2022.