How to become a welfare support worker

Support individuals and families with emotional, financial, or social difficulties.

What does a welfare support worker do?

Welfare support workers support individuals and families with emotional, financial, or social difficulties. They may directly help secure housing or food or refer clients to agencies that can provide additional services. They also frequently do larger coordination and management work for welfare agencies.

Duties and tasks

  • Counsel victims of abuse or others who need assistance.
  • Evaluate community groups and social agencies for efficiency and quality.
  • Interview clients to discover specific needs.
  • Provide emotional support for clients going through difficult times.
  • Refer clients to appropriate agencies.
  • Work through channels of command and power to get clients what they need.

Industry bodies

Related jobs

Discover related courses

Undergraduate SCU-SWK-DEG

Bachelor of Social Work

Postgraduate GRF-SWK-MAS

Master of Social Work

Postgraduate FLI-MSW-MAS

Master of Social Work (Graduate Entry)

Step up your career with these resources

10 fascinating uni subjects that are open to everyone in 2025

Want to understand the psychology behind Trumpism? Push for better climate action? Or improve your cultural sensitivity in healthcare? These online subjects—and more!—are now accepting 2025 enrolments.

5 small business courses for self-starters

Whether you’re a small business owner or plotting away at a side hustle, there are many online business courses to choose from to help you get in touch with your entrepreneurial side and launch your ideas off the ground.

How to negotiate a higher salary

Not sure what to say when negotiating your salary? Follow these tips from career strategist Kelly Magowan next time you need to make your case with an employer.

Is a career in project management right for you?

Do you get a kick out of thinking big and getting things done? You could make a great project manager. 

Together, we've got this

Your dedicated advisor will help you enrol, plan your studies and find confidence in the knowledge that you belong at university. They’ve helped thousands before you. Now it’s your turn.

13 OPEN (13 67 36)

Message, chat or SMS

Speak with an advisor

We'll be in touch to answer your questions.

Student advisor Jason Student advisor Maria Student advisor Peter

Usually replies in 30 mins