If you’re thinking about online study, you might be wondering what support is available to you. From disability support to student counselling, here’s where you’ll discover how we support you every step of the way.
Already studying through Open Universities Australia? We’ve got additional support services information for you in your Student Hub.
Unbiased advice, at no cost to you
Book a consultation with your dedicated advisor. They’ll call at your preferred time to answer questions big and small. Together we’ve got this.
Your Student Hub support services
After enrolling through Open Universities Australia, and throughout your online studies, we’ll lend you a helping hand whenever you need one.
Sign in to your Student Hub to access these support services:
Complaints management
We take your satisfaction seriously. All formally raised issues are investigated through our complaints management process.
Making changes
We’re here to support you through any changes that will affect your studies—from small updates to your personal details, to bigger changes like withdrawing from subjects or discontinuing your degree.
Orientation
Everything you need to get study-ready, starting with the essentials for your first week, then more hints and tips to cover you during your studies.
The online student's toolkit
From the essentials, to additional help and support, plus the rules and policies, we've pulled together the things an online student needs for study success.
Together, we've got this
Your dedicated advisor will help you enrol, plan your studies and find confidence in the knowledge that you belong at university. They’ve helped thousands before you. Now it’s your turn.